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Job Requirements of Case Management Business Technology Operational Support Specialist:
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Employment Type:
Full-Time
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Experience:
3 years
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Education:
4 Year Degree
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Location:
California, US (Onsite)
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Case Management Business Technology Operational Support Specialist
Job Description
Numer of Needs: one (1) Shift: M-F 9-530
Case Management Business technology Operational Support Specialist
Lawson Position Title/Department/Pay Grade
General Position Information
Reports directly to (Title):
Director, CMBT
Matrix reports to (Title):
Click here to enter text.
Direct Reports:
No
Created / Last Revised:
9/9/2024
Job Code:
Click here to enter text.
Position Summary
The Case Management Business Technology (CMBT) Support Specialist functions as the catalyst for the operational work products to support the Case Management Business Technology team. This role will participate in product requirements information gathering, application implementation, workgroups, facilitate conversation, capture ideas, and synthesize stakeholder input to produce tangible work products to provide data flow diagrams, business requirements, product/application documentation, reinforce operational expectations, and improve organizational efficiency for the CMBT Team.
Major Responsibilities:
Assists Case Management Business Technology leaders in managing and executing complex, enterprise-scale operational initiatives to support l Case Management Business Technology
Promotes cooperation and collaboration from a wide variety of stakeholders including business and technical leaders, subject matter experts, and external stakeholders.
Leverages communication and empathy to understand and diffuse tension and/or miscommunication between stakeholders that could prevent progress toward achievement of goals.
Identifies and manages risks to project delays or completion.
Manages, assigns, and performs data analysis including leveraging data, data set, and data analytics tools such as Excel, QlikSense/Qlikview, Power BI, etc. to evaluate data against strategic company goals and demonstrate process and efficiency improvements.
Writes product overviews and status reports; understands and includes high-level requirement and associated help to identify costs: understands stakeholders and provides recommendations and solutions to achieve business goals.
Assesses the complexity of business or technical problems to determine the effort required for process design/improvement.
Serves as the primary point of contact for assigned project efforts; routinely briefs key stakeholders on different aspect of assigned initiatives; represents the project(s) in various project governance and inter-department forums.
Oversees the development of or directly develops project charters, communication and change management plans, and measurement collection plans to ensure successful project execution
- Ensures processes are mapped accurately and data is collected then analyzed; draws conclusions from data and documentation;
- Reports findings to executive sponsors and stakeholders; consults on or directly creates improvement solutions to resolve issues;
- Ensure control plans are in place and processes are documented for the process owner; defines and tracks project milestones related to the above activities.
Assists Case Management Business Technology (CMBT) leaders in developing PowerPoint presentations to support business owners following HCA Healthcare templates and guidelines.
Performs other duties as assigned
Practices and adheres to the “Code of Conduct” philosophy and “Mission and Value Statement.”
Education & Experience:
Bachelor's degree
Required
3+ years of experience inproduct or program management
Preferred
Or equivalent combination of education and/or experience
Licenses, Certifications, & Training:
Choose an item.
Preferred
Knowledge, Skills, Abilities, Behaviors:
Service and Quality Excellence: Ability to demonstrate an uncompromising commitment to delivering exceptional care to create an unmatched value proposition for our patients.
Required
Honor our Mission and Values: Ability to build trust and act with authenticity to cultivate a culture of integrity, inclusion, and mutual respect.
Required
Effective Decision Making: Ability to make timely, informed decisions that are in the best interest of our patients, employees, providers, community and HCA.
Required
Attain and Leverage Strategic Relationships: Ability to develop and strengthen collaborative relationships with both internal and external stakeholders to advance the care of our patients and the growth of HCA.
Required
Lead and Develop Others: Ability to lead others to accomplish organizational goals and objectives; provide meaningful coaching and mentoring to increase the capabilities of individuals and teams and drive employee engagement.
Required
Communicate with Impact: Ability to deliver information in a clear, concise, and compelling manner to effectively engage others and achieve desired results.
Required
Achieve Success through Change: Ability to identify opportunities for improvement and innovation, remove barriers and resistance, and enable desired behaviors.
Required
Drive Execution and Financial Results: Ability to commit to the success and financial wellbeing of HCA by challenging others to excel and hold themselves and others accountable for achieving results.
Required
Physical Demands
Check the frequency of activity required of the employee to perform the essential functions of the job (non-inclusive list).
Activity: (Hours / Day)
Rarely
(Up to 3 Hours)
Occasionally
(3+ Hours)
Frequently
(6+ Hours)
Routinely
(8+ Hours)
Balancing
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Bending
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Climbing
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Color Vision
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Crawling
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Driving
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Handling
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Reaching
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Sitting
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Standing
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Typing
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Walking
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Work at elevated levels (work at higher levels, on the roof)
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Activity:
(Hours / Day)
Max Weight
(In Pounds)
Rarely
(Up to 3 Hours)
Occasionally
(3+ Hours)
Frequently
(6+ Hours)
Routinely
(8+ Hours)
Lift / Carry
10 lbs. or less
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Push / Pull
10 lbs. or less
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