Call Processing Representative

Job Description

About us:

Welcome to  United Health System  , where excellence in healthcare meets a commitment to compassionate and personalized patient care. At  United Health System , we are dedicated to fostering an environment that values innovation, collaboration, and the well-being of our patients and staff. As a leading healthcare organization, our mission is to provide high-quality healthcare services across diverse communities.

Mission:

Our mission at United Health System is to deliver exceptional and comprehensive healthcare services that prioritize the unique needs of each individual. We strive to contribute to the health and well-being of the communities we serve, guided by principles of compassion, integrity, and excellence.

Core Values:

1. Patient-Centered Care: We prioritize the health and satisfaction of our patients, tailoring our services to address their individual needs.

2. Innovation: We embrace innovation in healthcare, staying at the forefront of industry advancements to provide the best possible care to our patients.

3. Collaboration: We believe in the power of collaboration, fostering strong partnerships with our healthcare teams and the communities we serve.

Career Opportunities:

At  United Health System , we recognize that our success is driven by the dedication and expertise of our staff. We offer exciting career opportunities for passionate and qualified individuals who share our commitment to delivering exceptional patient care.

Join us on our journey to make a positive impact in the healthcare industry. If you are seeking a fulfilling career in an organization that values diversity, inclusivity, and professional growth, explore our current job openings and consider joining  United Health System .

United Health System is an equal opportunity employer, promoting diversity, inclusion, and equal opportunities for all qualified applicants.

Position: Call Processing Representative    

Location: San Ysidro, CA 

Shift: 10:30am-6:30pm Mon-Sat with a day off during the week

Temp to Hire

Bilingual English/Spanish Required

Position Summary:

Today the call center is the primary point of contact to our 25 clinics throughout San Diego County, 400 providers and over 42 programs. It is our goal to provide exceptional customer service in a courteous, professional manner, demonstrating a high level of commitment to our mission and values. Under the direct supervision of the call center management, you will be part of a dedicated team that is passionate and motivated to improving the overall health of the communities we serve, one call at a time; you will work collaboratively to ensure the department meets performance goals, while demonstrating compassion, respect, empathy and integrity in every call you complete with our patients and customers.

Essential Functions of the Job:

1. Efficiently and actively provides excellent customer service by properly greeting, listening, assisting, closing each call in a pleasant, professional and helpful manner.
2. ownership of solutions and accurately identify the needs of each of our patients
3. Assist patients with scheduling appointments, rescheduling or cancelling appointments, and completion of pre-registration items as necessary following the patient appointment scheduling guidelines.
4. Demonstrates knowledge and understanding of San Ysidro Health services and programs.
5. Demonstrates ability to multi task, be flexible, ensure accuracy, and meet changing priorities in a fast-paced, high call volume and workload environment.
6. Ability to maintain composure when confronted with fast-paced and stressful situations
7. Adheres to productivity and quality assurance requirements for the department with emphasis in attention to detail to avoid errors.
8. Complete required training on policies and procedures including but not limited to: customer service, registration of patients, phone etiquette and appointment scheduling.
9. Adheres to San Ysidro Health’s and department's attendance and punctuality policies and practices. Additional Duties and Responsibilities:
10. Assists in maintenance of department equipment and supplies.
11. Follows established departmental policies and procedures, objectives, quality assurance program, safety, environmental and infection control standards.
12. Enhances professional growth and development through participation in educational programs, current literature, in-service meetings and workshops.
13. Attends meetings as required and participates on committees as directed.

Job Requirements: Education Required (Minimum level of education):

High School Diploma or GED equivalent. Certifications/Licenses Required: Preferred:Relevant medical certification or licensure. Experience Required (Minimum level of experience): Required: 1 year of healthcare experience, or 1 year in a call center, front desk, receptionist, administrative assistant or a combination equal to 1 year