Patient Access Rep

Job Description

About us:

Welcome to  United Health System  , where excellence in healthcare meets a commitment to compassionate and personalized patient care. At  United Health System , we are dedicated to fostering an environment that values innovation, collaboration, and the well-being of our patients and staff. As a leading healthcare organization, our mission is to provide high-quality healthcare services across diverse communities.

Mission:

Our mission at United Health System is to deliver exceptional and comprehensive healthcare services that prioritize the unique needs of each individual. We strive to contribute to the health and well-being of the communities we serve, guided by principles of compassion, integrity, and excellence.

Core Values:

1. Patient-Centered Care: We prioritize the health and satisfaction of our patients, tailoring our services to address their individual needs.

2. Innovation: We embrace innovation in healthcare, staying at the forefront of industry advancements to provide the best possible care to our patients.

3. Collaboration: We believe in the power of collaboration, fostering strong partnerships with our healthcare teams and the communities we serve.

Career Opportunities:

At  United Health System , we recognize that our success is driven by the dedication and expertise of our staff. We offer exciting career opportunities for passionate and qualified individuals who share our commitment to delivering exceptional patient care.

Join us on our journey to make a positive impact in the healthcare industry. If you are seeking a fulfilling career in an organization that values diversity, inclusivity, and professional growth, explore our current job openings and consider joining  United Health System .

United Health System is an equal opportunity employer, promoting diversity, inclusion, and equal opportunities for all qualified applicants.

Position:    Patient Access Rep

Location:    San Diego CA

Duration:  13 Week(s)                          

Shift:   8am - 5pm

Pay rate: $25/ hr on W2

Must be bilingual English/Spanish

Patient Representative Responsibilities:

• Greeting and directing patients to examination rooms.
• Scheduling patient appointments and making reminder calls.
• Informing patients about delays and waiting times.
• Obtaining patients’ addresses, contact details, insurance information, and medical histories.
• Updating and verifying patient information at every visit.
• Assisting patients in filling out patient history forms, consent forms, and payment contract forms, when necessary.
• Receiving and processing cash and credit card payments for medical services rendered.
• Reviewing patient accounts, identifying delinquent accounts, and collecting overdue payments.
• Answering, investigating, and/or directing patient inquiries or complaints to the appropriate medical staff member.
• Following up with patients to ensure their inquiry or complaint has been satisfactorily resolved.
• Performing administrative and clerical duties, such as filing paperwork, when necessary.

Patient Representative Requirements:

• High school diploma.
• Experience working as a patient representative.
• Knowledge of medical terms and practices.
• Professional manner and appearance.
• Strong interpersonal and communication skills.
• Meticulous attention to detail.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, and Access.)