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Job Requirements of Case Coordinator (Onsite):
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Employment Type:
Full-Time
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Education:
4 Year Degree
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Location:
North Carolina, US (Onsite)
Do you meet the requirements for this job?
Case Coordinator (Onsite)
Job Description
Number of Needs: Two (2)
Remote/onsite: Onsite with some remote possible but must live in the Nashville area
Location Address: 2515 Park Plaza, Bldg 2, Nashville, TN 37203
Shift : M – F, 7:30 a.m. to 4:00 p.m. or 8 a.m. – 4:30 p.m.
What are the desired traits/experiences that the Manager would most like to see?
1. Ability to write at a collegiate level - (Will be writing a lot of legal close out memos)
2. Must be able to write on the executive level and must have critical thinking skills
3. Ability to maintain absolute confidentiality
4. Experience in healthcare, regulatory compliance, human recourses or related field
CAse coordinator/889/C16
Lawson Job Title/Department/Pay Grade
General Position Information
Reports directly to (Title):
Case Manager
Matrix reports to (Title):
Assistant Vice President
Direct Reports:
No
Created / Last Revised:
3/12/2019 / 1/7/2025
Job Code:
06119
Position Summary
The Case Coordinator supports the Case Manager in management and oversight of investigations handled by the Ethics and Compliance department for the life cycle of the investigation from intake to resolution.
Major Responsibilities:
Performs intake and administrative functions for complaints received by the Ethics and Compliance department.
Performs intake of complaints or concerns reported to the HCA Healthcare Ethics Line or received directly via written correspondence, telephone calls, email and/or the company’s Internet websites or portal.
Adheres to policies and procedures for timeliness and consistency in the intake process for all complaints received by the Ethics and Compliance department.
Documents all contacts made and incorporates all information, reports, records, recordings or documentation received, whether in paper or electronic format, in the case file.
Tracks investigations from intake to resolution.
Tracks open investigations and makes appropriate status related entries in the electronic case files.
Regularly communicates with the assigned investigators regarding the status of investigations.
Ensures cases are appropriately closed in the electronic case management system once approved for closure.
Maintains cases placed on Legal Hold.
Maintains and tracks cases identified by the Legal Department as being indefinitely held for litigation purposes.
Transfers and recalls files from storage for compliance with Legal Hold notifications as needed.
Coordinates with the Legal Department to provide case files and follow-up information related to cases subject to Legal Hold or as otherwise requested.
Prepares case summaries, statistical reports and other administrative documents
Prepares case summaries, statistical reports and other administrative documents as needed.
Prepares content for presentations, training and education functions as needed.
Performs other duties as assigned.
Practices and adheres to the HCA Healthcare Code of Conduct philosophy and Mission and Value Statement.
Education & Experience:
Bachelor's degree
Required
Choose an item.
5+ years of experience of relevant experience, preferably in a healthcare, regulatory compliance, human resources, or related field
Required
Or equivalent combination of education and/or experience
Licenses, Certifications, & Training:
N/A
Preferred
Knowledge, Skills, Abilities, Behaviors:
Excellent communication skills, written, verbal in person and in a virtual environment.
Required
Self-motivated and able to work in a fast-paced environment.
Required
Work independently and collaborate effectively with colleagues to accomplish task.
Required
Proficient in Microsoft office products, including Word, Excel, PowerPoint, Outlook, Teams, etc. and an ability to learn and work efficiently in case management databases.
Required
Experience in data analytics and manipulation for trending and analysis.
Preferred
Service and Quality Excellence: Ability to demonstrate an uncompromising commitment to delivering exceptional care to create an unmatched value proposition for our patients and colleagues.
Required
Honor our Mission and Values: Ability to build trust and act with authenticity to cultivate a culture of integrity, inclusion, and mutual respect.
Required
Effective Decision Making: Ability to make timely, informed decisions that are in the best interest of our patients, employees, providers, community, and HCA.
Required
Attain and Leverage Strategic Relationships: Ability to develop and strengthen collaborative relationships with both internal and external stakeholders to advance the care of our patients and the growth of HCA.
Required
Lead and Develop Others: Ability to lead others to accomplish organizational goals and objectives; provide meaningful coaching and mentoring to increase the capabilities of individuals and teams and drive employee engagement.
Required
Communicate with Impact: Ability to deliver information in a clear, concise, and compelling manner to effectively engage others in order to achieve desired results.
Required
Achieve Success through Change: Ability to identify opportunities for improvement and innovation, remove barriers and resistance, and enable desired behaviors.
Required
Drive Execution and Financial Results: Ability to commit to the success and financial wellbeing of HCA by challenging others to excel and hold themselves and others accountable for achieving results.
Required
Physical Demands
Check the frequency of activity required of the employee to perform the essential functions of the job (non-inclusive list).
Activity: (Hours / Day)
Rarely
(Up to 3 Hours)
Occasionally
(3+ Hours)
Frequently
(6+ Hours)
Routinely
(8+ Hours)
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